Shared inbox
Centralise web, manual and other tickets with status, priority and owner.
New ticket.coffee
Customer support and tickets from one shared inbox
Receive requests, organise conversations, assign owners and control response and resolution time without losing the context of each customer.
No card needed to start. Guided setup in a few steps.
One focused job, done well.
Every request has an owner, priority and next step.
Ticket.coffee brings together mailboxes, teams, tickets, messages, tags, SLAs and knowledge. Customers create and review requests through secure links while the team works with internal notes and automation.
Real functionality
Everything you need to work with Customer support.
A focused, complete application in its own field with the same clear experience as the rest of the ecosystem.
Teams and agents
Distribute requests across teams and professionals and limit visibility by role.
SLAs and alerts
Set first-response and resolution targets and receive warnings before they are missed.
Automation
Assign, prioritise, tag or respond according to rules applied to each request.
Knowledge base
Publish multilingual articles and support consistent answers to common questions.
Satisfaction and analytics
Measure time, volume, compliance, resolution, agent load and customer ratings.
Guided setup
Configure, work and improve.
Configure channels and teams
Set country, timezone, mailboxes, agents, priorities and SLA policies.
Receive and assign requests
Customers create tickets and the system distributes them manually or automatically.
Resolve and learn
Keep the conversation, document solutions and analyse time and satisfaction.
Built for
- Service companies
- SaaS and digital businesses
- Internal support teams
- Small retailers with after-sales support
Ready to connect
You decide what this instance shares with other applications. Every connection preserves permissions and traceability.
- Customers
- Professionals and agents
- Contracted services
- Related operations
Same prices across Suite
Choose the usage your business needs.
The plan determines global features such as additional users. Each application defines its own service capacity separately.
FREE
Start today with all the essentials.
- Up to 25 support tickets per month
- Up to 1 support mailboxes in total
- Up to 1 support automation rules in total
- Up to 5 knowledge articles in total
€1.99/month
Perfect for light, straightforward use.
- Up to 250 support tickets per month
- Up to 1 support mailboxes in total
- Up to 5 support automation rules in total
- Up to 50 knowledge articles in total
€4.99/month
Ready to support your day-to-day activity.
- Up to 2.000 support tickets per month
- Up to 3 support mailboxes in total
- Up to 25 support automation rules in total
- Up to 500 knowledge articles in total
€9.99/month
More capacity for working as a team.
- Up to 5 additional users with role-based access
- Up to 10.000 support tickets per month
- Up to 10 support mailboxes in total
- Up to 100 support automation rules in total
- Up to 5.000 knowledge articles in total
Prices exclude VAT or the applicable local indirect tax. The final amount is calculated from the customer billing location.
Specific answers
Frequently asked questions about Customer support
Do customers need an account?
Not necessarily. They can create and review tickets through secure links, while requests can still be linked to registered customers.
Can I define response times?
Yes. SLA policies define targets and generate preventive alerts.
Is there a knowledge base?
Yes. Publish multilingual articles and connect them with support operations.
ticket.coffee
Start today with Customer support.
Create your account, complete initial setup and use the free plan until you need more capacity.
Explore other possibilities