Define the priority need
Identify the area causing the most manual work, errors or lack of visibility and configure the app that solves it first.
Customer care
Answer every request with context and ownership
Bring tickets, conversations, teams and knowledge into one shared inbox.
- Shared inbox and assignments
- SLAs, alerts and automation
- Multilingual knowledge base
What it solves
A complete process, divided into apps that are easy to understand.
Control response and resolution time, automate repetitive work and measure satisfaction.
The solution focuses on a specific business outcome. You can start with the primary app and add others when you need to share customers, operations, payments or other common information.
Outcomes you can organise from day one
- Shared inbox and assignments
- SLAs, alerts and automation
- Multilingual knowledge base
How to start
Introduce the solution progressively.
Adapt the service to the business
Complete onboarding with country, timezone, currency, language and the minimum operating information required for a coherent start.
Connect only what is necessary
Add other apps when they provide value and explicitly decide which entities they can read or manage.
Recommended applications
A combination that can grow with you.
Every application works independently and can also join a connected workflow.
New
Operations
Customer support
Receive requests, organise conversations, assign owners and control response and resolution time without losing the context of each customer.
Sales & finance
Client
Keep the important information about every customer, organise opportunities and next actions and connect sales activity with the rest of your business apps.
A flexible ecosystem
Common data can be reused without losing the scope of each app.
Suite.coffee can relate customers, users, employees, professionals, operations and payments across services. Every connection keeps permissions and traceability so one app does not take over responsibilities that belong to another.
Visible plans and limits
Every instance shows its plan, capacity and current-period usage. If you reach a limit, you can upgrade without losing information or changing how you work.
Planssuite.coffee
Start with the need that matters most.
Choose an app, configure the essentials and use the free plan until you need more capacity.