Focused forms
Create forms for general feedback, ideas, problems, praise, satisfaction, recommendation or effort.
New feedback.coffee
Customer feedback that leads to clear decisions
Publish focused feedback forms, invite selected customers and turn every idea, problem or compliment into a traceable next step.
No card needed to start. Guided setup in a few steps.
One focused job, done well.
Listen without adding another complex survey platform.
Feedback.coffee combines public forms, targeted campaigns and a shared inbox. Classify each signal, assign an owner, reply when appropriate and preserve the complete decision history.
Real functionality
Everything you need to work with Customer feedback.
A focused, complete application in its own field with the same clear experience as the rest of the ecosystem.
Multilingual collection
Maintain public copy in the languages your customers use while keeping one operational record.
Targeted campaigns
Invite selected recipients through secure personal links and measure delivery and response.
Shared feedback inbox
Filter by status, type, priority or category and assign ownership without confusing feedback with support tickets.
Notes and replies
Coordinate with internal notes and send public replies to identified respondents from the same history.
Reports and ratings
Review volume, type, status, rating and response trends with plan limits that remain visible.
Guided setup
Configure, work and improve.
Publish a focused question
Choose the feedback type, rating method, language and identification rules.
Collect publicly or by invitation
Share a stable URL or send a campaign to a defined customer audience.
Triage and act
Classify, prioritise, assign, reply and move feedback through a transparent lifecycle.
Built for
- Small product and service teams
- Hospitality and retail businesses
- Customer experience teams
- Organisations already using Suite.coffee services
Ready to connect
You decide what this instance shares with other applications. Every connection preserves permissions and traceability.
- Customers and contacts
- Team members
- Support tickets and operational issues through explicit connections
- Countries, languages and notifications
Same prices across Suite
Choose the usage your business needs.
The plan determines global features such as additional users. Each application defines its own service capacity separately.
FREE
Start today with all the essentials.
- Up to 50 feedback entries per month
- Up to 1 feedback forms in total
- Up to 25 feedback invitations per month
- Up to 1 feedback campaigns in total
- Up to 5 feedback categories in total
€1.99/month
Perfect for light, straightforward use.
- Up to 250 feedback entries per month
- Up to 3 feedback forms in total
- Up to 250 feedback invitations per month
- Up to 5 feedback campaigns in total
- Up to 20 feedback categories in total
€4.99/month
Ready to support your day-to-day activity.
- Up to 1.000 feedback entries per month
- Up to 10 feedback forms in total
- Up to 2.000 feedback invitations per month
- Up to 25 feedback campaigns in total
- Up to 100 feedback categories in total
€9.99/month
More capacity for working as a team.
- Up to 5 additional users with role-based access
- Up to 10.000 feedback entries per month
- Up to 50 feedback forms in total
- Up to 20.000 feedback invitations per month
- Unlimited feedback campaigns
- Unlimited feedback categories
Prices exclude VAT or the applicable local indirect tax. The final amount is calculated from the customer billing location.
Specific answers
Frequently asked questions about Customer feedback
Is this a survey builder?
No. Feedback.coffee is intentionally focused on collecting customer signals and managing what happens next.
Can feedback be anonymous?
Yes. Each form can allow anonymity or require a name and email address.
Does it replace customer support?
No. A support request belongs in Ticket.coffee; relevant feedback can be converted or linked without duplicating ownership.
Can I ask selected customers?
Yes. Campaigns create a secure invitation for each recipient and track the response.
feedback.coffee
Start today with Customer feedback.
Create your account, complete initial setup and use the free plan until you need more capacity.